Returns Info 

* Please note: we are a very small team, so processing of your return request may take up to 5 business days. *

Customers have 14 days after receiving their item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept returns for the Magician print and the hand drawn I am (not) a Monster vinyls.

To start a return, please contact us at admin@nellyben.com.

We’ll send you instructions on where to send your package. We do not provide free returns shipping, items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method. Please note, it can take some time for your bank or credit card company to process the refund.

EXCHANGES

We do not offer exchanges.

DAMAGES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you’ve received the wrong item. We will be able to evaluate the issue and make it right.

SUSTAINABILITY COMMITMENT

Nelly Ben Hayoun Studios  Ltd. is committed to leading the way in delivering exemplary, world-class, sustainable programmes through managing environmental, social and economic performance. This is considered an essential business objective and is also driven by our commitment to the social and ethical principles of the UN Global Compact, including the Environmental principles:

  • Businesses should support a precautionary approach to environmental challenges;

undertake initiatives to promote greater environmental responsibility and encourage the development and diffusion of environmentally friendly technologies.

Strategy:

Nelly Ben Hayoun Studios  Ltd. recognises that our activities can have both positive and negative impacts. We aim to always minimise any negative impacts, working with sustainability professionals and following best practice in order to achieve the best possible outcomes.

Objectives:

-to create a positive environmental legacy, including inspiring others by modelling new ways of working;

-to minimise potentially negative environmental impacts;

-to deliver social value;

-to ensure that our supply chain supports us in our aims.

Facts:

-We pay our carbon emissions through Woodland Trust’s Woodland Carbon scheme.

-We work with suppliers with ethical businesses who develop recyclable materials and/ or ‘Organic’ and ‘Fairtrade’ cotton.

- We package our deliveries with recyclable envelopes.